Returns & Refunds Policy

Last Updated: July 15, 2026

At Platinum Fitness Kenya, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 7 days of receiving your order, subject to the terms below.

1. Return Eligibility

To qualify for a return or refund:

• The return request must be made within 7 days of the delivery or purchase date.
• The item must be unused, undamaged, and in its original condition.
• The product must be returned in its original packaging with all accessories, manuals, and any complimentary items included.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrectly supplied:

• Products showing signs of use, damage, or misuse.
• Clearance, sale, or promotional items marked as non-returnable.
• Gift cards or vouchers.
• Products with broken hygiene or safety seals where applicable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. We will assess the issue and, where applicable, arrange a replacement, exchange, or full refund at no additional cost.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be processed within 7 business days.
• Refunds will be made using the original payment method where possible.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We are happy to exchange eligible products for the same item or another product of equal value, subject to stock availability.

6. Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Platinum Fitness Kenya will cover the return shipping costs.
• If the return is for any other approved reason, the customer is responsible for the return shipping costs.

7. How to Request a Return

To initiate a return, please contact us with your order details.

Phone: 0742 483 185

Email: info@platinumfitness.co.ke

Please include:

• Your order number or proof of purchase.
• The reason for the return.
• Photos of the product if it is damaged or defective.

8. Policy Updates

Platinum Fitness Kenya reserves the right to amend this Returns & Refunds Policy at any time. Any updates will be published on our website and become effective immediately upon posting.