Last Updated: July 15, 2026
At Platinum Fitness Kenya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Delivery and billing address
- Payment information (processed securely through third-party payment providers)
- Order history
- Website usage information such as IP address, browser type, and cookies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Respond to your inquiries and customer support requests.
- Send order confirmations and delivery updates.
- Improve our products, services, and website.
- Send promotional offers and marketing communications where you have consented.
- Comply with legal and regulatory obligations.
3. Payment Information
We do not store your payment card details on our servers. Payments are processed securely through trusted third-party payment providers using industry-standard security measures.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings, although some website features may not function correctly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Delivery and courier partners for order fulfillment.
- Payment service providers to process transactions.
- Service providers assisting with website hosting, analytics, or customer support.
- Government authorities where required by law.
All third parties are expected to handle your information securely and only for the purposes for which it is shared.
6. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent to receive marketing communications.
- Request information about how your personal data is processed.
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Platinum Fitness Kenya
Phone: 0742 483 185
Email: info@platinumfitness.co.ke